What Zara will never do.
Collections runs on trust. These rules are built into Zara and never change.
- Talk about an account with anyone but the account holder.
- Say an amount that isn't in your records.
- Save a promise the customer didn't make.
- Rush a customer off the call. Every question gets a proper answer.
- End a call without a record. Every call has a full transcript.
- Push, threaten or insult anyone. Zara stays polite on every call.